Shipping & returns

Here you will find practical information about deliveries, returns, right of withdrawal and complaints at IPShop.

Delivery

Delivery options and any shipping costs are shown at checkout. If the delivery is delayed, we will contact you as soon as we are aware of the delay. For consumer purchases, IPShop is generally responsible for the shipment until it has reached you or been collected according to the delivery terms.

Cancel a purchase – private individual

The statutory right of withdrawal applies to consumers, i.e., private individuals. As a general rule, you have 14 days to withdraw from a distance purchase. For goods, the period begins the day after you received or collected the item.

Feel free to use our Withdrawal form. You will automatically receive a confirmation by email. You can also notify us in another way according to current regulations.

Return due to withdrawal

After you have notified us that you are withdrawing from the purchase, you will receive information on how to carry out the return. In case of withdrawal, the consumer bears the return shipping cost when this has been informed prior to the purchase. Do not send a return without sufficient information for us to be able to link it to the correct order.

You may examine a product in a way that corresponds to what is necessary to ascertain the nature and characteristics of the product. If the product has been handled more than that, a reduction in value may be applicable according to law.

Refund

In case of valid withdrawal, the payment will be refunded according to current consumer regulations. The cost of standard delivery will be refunded, while an additional cost for a more expensive delivery option normally does not need to be refunded. IPShop may, in cases permitted by law, await the returned item or proof that it has been shipped back.

Business customers

The statutory consumer right of withdrawal does not apply to purchases made by companies. Contact us at info@ipshop.se if you as a business customer wish to inquire about a return or exchange, and it will be assessed according to the terms of the business purchase.

Defective item

If the item is defective, you should make a complaint instead of using the right of withdrawal. Contact info@ipshop.se and provide the order number and a description of the defect.